Butetown Medical Practice has a team of highly trained doctors, paramedics and practice nurses provide a wide range of services and working together in surgery for urgent and routine care, both planned and unscheduled. Practice nurses have a wide range of expertise and conduct various clinics including Asthma and Diabetes.

COVID19 To minimise the risk of spreading the virus we have made changes to our appointments system:

OPEN ACCESS CLINICS HAVE BEEN SUSPENDED INDEFINATELY AND ALL APPOINTMENTS REQUIRE A TELEPHONE ASSESSMENT

No patient will be granted entry to the premises without an appointment following a telephone assessment. Online appointment booking facility has been suspended , walk in remains suspended. MSK Physiotherapy have suspended face-to-face appointments but are providing telephone consultations. Phone us to book an appointment. Mental Health Liaison Service is providing telephone consultations for any patient suffering with anxiety or depression. Phone us for an appointment.

Common Minor Ailments -If you suffer from a minor ailment then, rather than an appointment with your GP, you could consult your local pharmacist under the ‘Choose Pharmacy Common Ailments Service’. This builds upon their expertise allowing community pharmacists to offer some treatments free of charge to eligible patients on the NHS. Community Pharmacists can already advise patients on a wide range of minor ailments and either recommend treatment or refer on to another healthcare professional. Using the common ailments service as a first point of call for your health consultation will help to reduce the demands on GP services. You can still access advice and treatment for common ailments from your local pharmacy –

Please request any house-calls before 11am, you will receive a call from a doctor to assess your requirements. House-calls are reserved for patients who are genuinely housebound.

If you cannot keep an appointment please inform us as soon as possible on 02920 483 126 (if you do not have My Health Online access) so that the appointment may be offered to another patient and hence make it easier to get appointments when you ring in.

Reception opening times

Monday 8:30am 6:30pm  
Tuesday 8:30am 6:30pm  
Wednesday 8:30am 6.30pm We are closed once a month from 1pm for
staff training
Thursday 8:30am 6:30pm  
Friday 8:30am 6.30pm  

Out of hours
When reception is closed, the telephone is diverted to a medical answering service or the out of hours service.  The Local Health Board Out of Hours Service for urgent and emergency matters operates from 6.30pm to 8am weekdays, all weekends and bank holidays. (and on staff training afternoons).

Registration
The practice is not presently taking new registrations as our patient list is full. To find a GP ring 01495 300727 they will be able to tell you which practices cover your postcode.

My Health Online
My Health online is an NHS online system that allows patients the you to book appointments and order repeat prescriptions online. Click here to read about how to register for My Health Online

New patients are asked to see one of our practice nurses or HCA for a health check and review.
The nurses/HCA, operate by appointment only. Please indicate to the staff what your needs from the nurses are so that they can make an appointment for the correct length of time.

Repeat Prescriptions
Patients needing repeat prescriptions will have a tear off order slip.  Please submit this to reception, indicating which items are needed.  Please allow 2 days (48 hours) before collection.  Please take note of messages and review reminders on the repeat order slip as medication marked out of issue may take considerably longer to reauthorise.  Please note we DO NOT take repeat requests over the telephone.

Health Visitors
We have Flying Start and generic health visitors attached to the practice. The health visitor is present from 11.30-13.30 on Tuesday for weighing babies and advice. They provide support to parents and also monitor the growth, wellbeing and development of children.

Midwife
Midwifes are attached to the practice, Fiona Gillespie and team run an antenatal clinic every Tuesday morning from 9am-11am.

Counsellor
Our counsellors are attached to the practice and run clinics online

District Nurses
A team of district nurses provide nursing support to patients at home.

For Results:
Please telephone for results after 2pm for results Monday to Friday.

 In addition to normal surgery there are specialised services held at Butetown Medical Practice

Sexual health/family planning Monday 1.30-3pm
Child Health (baby clinic) Tuesday 11am-1.30pm
Wound clinic Wednesday 8.30-1pm (Community Led)
Community Addiction Unit Tuesday and Wednesday
Midwife Tuesday and Wednesday (Wed appointments made by midwife)      
Health Visitor Tuesday
Counsellor Tuesday and Thursday
BBV nurse Alternate Wednesday
Fraility clinic Friday
Phlebotomy Thursday 8.30-11.30am