Confidentiality

We ask you for personal information so that you can receive appropriate care and treatment. This information is recorded in your medical record. All Clinicians and members of staff at Butetown Medical Practice have a duty to respect and maintain patient confidentiality.The practice will ensure that patient confidentiality is maintained at all times. However, for the effective functioning of a multi-disciplinary team it is sometimes necessary that medical information about you is shared between members of the team.

Patient Confidentiality

No personal information will be passed on to any other sources without your prior consent.  All personal information held by the Practice is subject to the Data Protection Act (1998). All staff and Clinicians are trained on Caldicott Principles and Guidelines.

To ensure compliance with the General Data Protection Regulation (GDPR), Butetown Medical Practice must ensure that information is provided to patients about how their personal data is processed in a manner which is: Concise, transparent, intelligible and easily accessible

General Data Protection Regulation

The General Data Protection Regulation (GDPR) is a new law that determines how your personal data is processed and kept safe, and the legal rights that you have in relation to your own data.

The regulation applies from 25 May 2018, and will apply even after the UK leaves to EU.

Butetown Medical Practice -Privacy information A privacy notice is a statement that discloses some or all of the ways in which the practice gathers, uses, discloses and manages a patient’s data. It fulfils a legal requirement to protect a patient’s privacy.

To ensure compliance with the General Data Protection Regulation (GDPR), Butetown Medical Practice must ensure that information is provided to patients about how their personal data is processed in a manner which is:
• Concise, transparent, intelligible and easily accessible
• Written in cleat and plain language, particularly if addressed to a child; and
• Free of charge

The GDPR replaces the Data Protection Directive 95/46/EC and is designed to harmonise data privacy laws across Europe, to protect and empower all EU citizens’ data privacy and to reshape the way in which organisations across the region approach data privacy. The GDPR comes into effect on 25th May 2018.

At Butetown Medical Practice, the practice privacy notice is displayed on our website, through signage in the waiting room and in writing during patient registration (by means of a leaflet). We will: –
• Inform patients how their data will be used and for what purpose
• Allow patients to opt out of sharing their data, should they so wish

We will collect information such as personal details, including name, address, next of kin, records of appointments, visits, telephone calls, your health records, treatment and medications, test results, X-rays, etc. and any other relevant information to enable us to deliver effective medical care

Your details collected for the purpose of providing direct patient care; however, we can disclose this information if it is required by law, if you give consent or if it is justified in the public interest. The practice may be requested to support research; however, we will always gain your consent before sharing your information with medical research databases such as the Clinical Practice Research Datalink and QResearch or others when the law allows

We are committed to maintaining confidentiality and protecting the information we hold about you. We adhere to the General Data Protection Regulation (GDPR), the NHS codes of Confidentiality and Security, as well as guidance issued by the Information Commissioner’s Office (ICO)

Risk stratification is a mechanism used to identify and subsequently manage those patients deemed as being at high risk of requiring urgent or emergency care. Usually this includes patients with long term conditions, e.g. cancer. Your information is collected by a number of sources including Butetown Medical Practice; this information is processed electronically and given a risk score which is relayed to your GP who can then decide on any necessary actions to ensure that you receive the most appropriate care.

Your information may be shared if you received treatment to determine which Clinical Commissioning Group (CCG) is responsible for paying for the treatment. The information may include your name, address and treatment date. All of this information is held securely and confidentiality; it will not be used for any other purpose or shared with any third parties.

You have a right to object to your information being shared. Should you wish to opt out of data collection, please contact a member of staff who will be able to explain how you can opt out and prevent the sharing of your information; this is done by registering a Type 1 opt-out, preventing your information from being shared outside this practice.

You have a right to access the information we hold about you, and if you would like to access this information, you will need to complete a Subject Access Request (SAR). Please ask at reception for a SAR form and you will be given further information. Furthermore, should you identify any inaccuracies, you have a right to have the inaccurate data corrected.

Should you have any questions about our privacy policy of the information we hold about you, you can: –
• Contact the practice’s data controller via email at Christine.read@wales.nhs.uk (GP practices are data controllers for the data they hold about their patients)
• Write to the data controller at Butetown Medical Practice @ Loudoun, Plas Iona, Butetown Cardiff
• Ask to speak to the practice manager Mrs Christine Read or Siobhan Burns Assistant Practice Manager
The Data Protection Officer (DPO) for Butetown Medical Practice is NHS Wales Informatics Service (NWIS)

In the unlikely event that you are unhappy with any element of our data processing methods you have the right to lodge a complaint with the Information Commissioners Office (ICO). For further details visit www.ico.org.uk and select ‘Raising a concern’
We regularly review our privacy policy and any updates will be published on our website, in our newsletter and on posters to reflect the changes. This policy is to be reviewed August 2019

Freedom of Information and Access to Medical Records

The practice is registered and complies with the Data Protection Act 1998. Any request for access to notes by a patient, patient’s representative or outside body will be dealt with in accordance with the Act.

Under the Freedom of Information Act 2000, the Practice has produced a Publication Scheme which is a guide to the classes of information the practice intends to routinely make available.

Disabled Access

Wheelchair users may access the surgery by the front entrance. There is also a disabled toilet near the main entrance.