LGBT Friendly Practice. Always Trans affirming

Welcome to Butetown Medical Practice


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21st March 2023. Our appointment system is changing

Why?  The current demand for appointments is higher than we are safely able to provide. This means  that some patients with urgent health concerns may be waiting longer than we would like for clinical assessment.

How?  We currently offer a significant number of same day appointments to those without urgent clinical need. This works on a “first come -first-serve”-basis and can fill up extremely quickly.

The Future  To ensure those with the most needs receive timely and appropriate care we will only be offering same day appointments to those with clinically urgent need. This means that if you call with a less urgent need, you may not be offered a same day appointment. We are increasing the number of pre-bookable sessions each of our clinicians have available to reduce waiting times.

What difference will you seeWhen you call to request an appointment, our trained patient navigators may ask you some clarifying questions about your problem. These answers are confidential and enable navigators to offer you the most appropriate appointment for your need. You may be asked to wait for a routine appointment if your clinicial need is not urgent for example; non urgent test results, routine medication reviews, letter requests and ongoing health concerns that are not acute.

More face to face appointments We are increasing the number of same day (urgent) and pre-bookable face to face appointments with our clinicians. This means that you will have the option of face-to face or telephone appointments. This will increase efficiency and reduce duplication. It will also reduce the frustrations with telephone calls (missed calls)

 How to book an appointment. You can do this by: Calling between 8.00am-10.30am for problems you feel are clinically urgent. Calling after 11.00 for problems that are not clinically urgent. Our telephone number is 02920 483126

Zero Tolerance: Please note: we are receiving a number of abusive phone calls every day. This is NOT acceptable and WILL NOT be tolerated. Please be aware all telephone calls are recorded both inbound and outbound. Anyone attending the surgery who abuses the staff, GPs or other patients will risk removal from the practice list .

If you require medical advice and or treatment when the surgery is closed between 6.30 pm -8.00 am and you are unable to wait until the practice opens then please contact the NHS helpline by dialling 111 or 999 in the case of an emergency 

Contacting the practice: please be aware this is service is not for urgent messages or clinical questions and may take up to 7 days for the practice to respond, Please do not use this service for any urgent medical queries as this service is only monitored during practice working hours Monday to Friday. Your questions will be passed to an appropriate member of staff for a response. We aim to respond to all questions within two working days.

Our email is:

To access a copy of our practice information leaflet

Contraception service. Butetown Medical Practice now offer contraceptive implant and removal service. The contraceptive implant are popular and effective choices for women to manage contraception. It is a simple straightforward procedure that takes around 45mins.
Please contact the reception team to book an appointment on 02920 483126
Stay Steady Clinic March 24  Have you had a fall?     Are you worried about falling?   Are you feeling a bit unsteady?
If you answered YES to any of these, and you live in Cardiff or the Vale of Glamorgan, you could benefit from the Stay Steady Clinic. Fall specialist physiotherapists can offer you tailored advice to reduce falls risks. This can be done over the phone, using a secure video link or in person.          Contact number: 029 2183 2552 or email   Website link

Falls Prevention

June 22 For information on how to book your pregnancy with Cardiff and Vale University Health Board please see QR code below

June 2021 The e-consult service is temporarily suspended. Please contact the surgery to make a telephone appointment 



Butetown Medical Practice monthly practice information

Os nad yw’r wefan eisoes yn Gymraeg a hoffech chi fod. Yna, pwyswch y botwm sy’n dweud “Dewis Iaith” ac yna dewis Cymraeg / Welsh o’r rhestr.

Our practice area covers Butetown, Grangetown, Atlantic Wharf, Cardiff Bay, and Windsor Quay. It is bounded to the North and West by the railway line, thus NOT including most of the City Centre. To the South its boundary is the River Ely. To the East it is the Central Link A4234 dual carriageway.

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