When registering with the Practice you will be given the necessary documentation from reception, which will include a patient registration form and a new patient questionnaire which will include asking your ethnicity, whether you have a disability and whether you are a carer.  This will help the doctor in the future management of your care.

      Emergency or Immediate And Necessary Treatment

Our Practice will provide treatment for non registered people under the Emergency or Immediate and Necessary category (Immediate and Necessary means treatment that cannot wait until you return home). This will mean you will only be treated as a temporary patient on this particular occasion.

      Out Of Hours service

For urgent appointments outside normal surgery hours (6.30 in the evening to 8.00 in the morning, weekends & bank holidays) telephone the surgery on 029 2048 3126.  You will be automatically transferred to the out of hours service. Please be ready to give the following information: Name of patient and date of birth, Address of patient, Contact telephone number and the nature of the problem. Depending on circumstances the OOH service will offer either telephone advice, an appointment at the emergency surgery or if medically appropriate, a home visit by a duty doctor.

If the problem is life threatening, telephone 999 for an ambulance.

NHS Direct Helpline – is staffed by specially trained nurses who can give you immediate information and friendly helpful advice. It is a 24 hour service and completely confidential. They also have information on local dentists and pharmacists. Phone 08 45 46 47. Calls are charged at local rates.

      Other information

We have a Privacy Policy that you can read here.
For information on our needs for Recruitment you can read here.
For details regarding Access (Disabled Access, FoI, Confidentiality) you can read about them here.