Registration

When registering with the Practice you will be given the necessary documentation from reception, which will include a patient registration form and a new patient questionnaire which will include asking your ethnicity, whether you have a disability and whether you are a carer. This will help the doctor in the future management of your care.

Emergency or Immediate And Necessary Treatment

Our Practice will provide treatment for non registered people under the Emergency or Immediate and Necessary category (Immediate and Necessary means treatment that cannot wait until you return home). This will mean you will only be treated as a temporary patient on this particular occasion.

Out Of Hours Service

For urgent appointments outside normal surgery hours (6.30 in the evening to 8.00 in the morning, weekends & bank holidays) telephone the surgery on 029 2048 3126. You will be automatically transferred to the out of hours service. Please be ready to give the following information: Name of patient and date of birth, Address of patient, Contact telephone number and the nature of the problem. Depending on circumstances the OOH service will offer either telephone advice, an appointment at the emergency surgery or if medically appropriate, a home visit by a duty doctor.

If the problem is life threatening, telephone 999 for an ambulance.

NHS Direct Helpline – is staffed by specially trained nurses who can give you immediate information and friendly helpful advice. It is a 24 hour service and completely confidential. They also have information on local dentists and pharmacists. Phone 0845 46 47. Calls are charged at local rates.

Zero Tolerance

Dr Kay Saunders & Partners Medical Practice have a zero tolerance policy regarding abuse towards its staff. We work under mutual respect. On the few occasions when patients have been severely abusive, arrangements have been made to remove them from the list and for them to receive services under the “Safe haven scheme”.

Practice Complaints Procedure

If you have a complaint about the service you have received from the doctor or any staff working in this practice, please let us know. We operate a practice complaints procedure as part of a National Health Service system for dealing with complaints. More…

Practice Charter

Our Charter sets out your Doctor’s Responsibilities, your Responsibilities as a Patient and how you can Help Us to Help You. More…

Comments and Suggestions

We are happy to accept and consider any comments and suggestions from our patients. Please put them in writing to the Practice Manager.

Other Information

We have a Privacy Policy that you can read here: Practice privacy notice Wales May 2018
For details regarding Access (Disabled Access, FoI, Confidentiality) you can read about them here.
For images of the exterior of the surgery building you can view them here.