When registering with the Practice you will be given the necessary documentation from reception, which will include a patient registration form and a new patient questionnaire which will include asking your ethnicity, whether you have a disability and whether you are a carer. This will help the doctor in the future management of your care.
Emergency or Immediate And Necessary Treatment
Our Practice will provide treatment for non registered people under the Emergency or Immediate and Necessary category (Immediate and Necessary means treatment that cannot wait until you return home). This will mean you will only be treated as a temporary patient on this particular occasion.
Dr Kutner & Partners @ Butetown Medical Practice have a zero tolerance policy regarding abuse towards its staff. We work under mutual respect. On the few occasions when patients have been severely abusive, arrangements have been made to remove them from the list and for them to receive services under the “Safe haven scheme”.
Practice Complaints Procedure
If you have a complaint about the service you have received from the doctor or any staff working in this practice, please let us know. We operate a practice complaints procedure as part of a National Health Service system for dealing with complaints. More…
Our Charter sets out your Doctor’s Responsibilities, your Responsibilities as a Patient and how you can Help Us to Help You. More…
Comments and Suggestions
We are happy to accept and consider any comments and suggestions from our patients. Please put them in writing to the Practice Manager.
For details regarding Access (Disabled Access, FoI, Confidentiality) you can read about them here.
For images of the exterior of the surgery building you can view them here.