Zero Tolerance

Dr Kay Saunders & Partners Medical Practice have a zero tolerance policy regarding abuse towards its staff. We work under mutual respect. On the few occasions when patients have been severely abusive, arrangements have been made to remove them from the list and for them to receive services under the “Safe haven scheme”.

      Comments and Suggestions

We are happy to accept and consider any comments and suggestions from our patients. Please put them in writing to the Practice Manager.

      Practice Complaints Procedure

If you have a complaint about the service you have received from the doctor or any staff working in this practice, please let us know. We operate a practice complaints procedure as part of a National Health Service system for dealing with complaints. more…

      Practice Charter

Our Charter sets out your Doctor’s Responsibilities, your Responsibilities as a Patient and how you can Help Us to Help You. more…